Help Desk

ORDERING

How will I order?
When will my order be despatched?
How long will it take for my order to arrive?
What are your shipping cost?

MANAGING MY ORDER

Where is my order?
Can I cancel my order?
What will I do if I have only received part of my order?
What will I do if the item was incorrectly supplied.
What happens if my order fails to arrive?
What happens if my order arrives damaged in some way?
Where do I go to collect my order?

PAYING FOR MY ORDER

How do I pay for my order?
What is your pricing policy?

MANAGING MY ACCOUNT

How do I change my shipping address?
What will I do if I have lost my password?
What will I need to change my e mail address and phone no?
What will I need to change my password?

SECURITY AND DATA PROTECTION

What do you do with my data?

CUSTOMER SERVICE

When is your customer service team available?
What is your complaints procedure?